Kata:Sysop Squad: Revision history

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    4 August 2022

    • curprev 16:5116:51, 4 August 2022‎ Paslangella talk contribs‎ 588 bytes +588‎ Created page with "==Summary== An electronics giant needs a new trouble-ticket system for their customer-facing IT consultants (the Sysop Squad) in their stores nationwide ==Users== thousands of customers, hundreds of consultants, hundreds of store staff ==Requirements== trouble tickets can be entered by either call-center receptionists, store staff or customers online; tickets route to the appropriate consultant based on location, availability and skill; customers enter consultant evaluat..."
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